Jira Service Management is the go-to tool for technical and non-technical teams across the company (HR, Facilities, Security, and more) who need to invoke service from each other. By offloading maintenance and moving to a more stable, secure system that is more conducive to productivity, EMC now has more time and resources to dedicate to innovation, which is absolutely key to helping their customers and their own company move forward with confidence.ĮMC’s Jira Software system also seamlessly integrates with Bitbucket, Bamboo, and Confluence for agile development, documentation, and knowledge sharing. Migrating to Atlassian Cloud as part of this transformation was a logical step – one that would help the company alleviate the pains of managing their own tools so they could focus on their core business and be better equipped for the future.Īfter four months of planning and cleanup, EMC completed “the smoothest migration” (according to Chris) over the course of one weekend, leading to immediate and long-lasting improvements, including zero downtime incidents and a completely cleared backlog that had been accumulating for years. You have to be able to move really fast and keep up with the latest trends,” says Software Engineer Chris Van Cleve.Īdapting to rapid change within their industry and across the market motivated EMC to embark on a digital transformation, which included adopting more modern systems, newer coding languages, agile methodologies, and a cloud-first approach. “Change is a constant across the entire company. However, as a century-old commercial insurance provider, EMC Insurance Companies knows all too well the benefits of preparing for the unknown, so they chose to embrace and plan for it rather than ignore it. Whether it’s a new strategy, new products, new people, or new infrastructure, doing things differently can create uncertainty and even fear. Many companies that have been in business for decades are hesitant to change.
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