![]() ![]() I've gotten an answer ONCE out of the multiple times I've called. I have yet to hear about when this will actually be shipped to the correct address. I have a business to manage, not play 'wait on hold' and 'wait for responses' games.so I called Fedex for the THIRD TIME and pre-emptively refused delivery. I contacted my 'account manager' again, told him this, and he said he would have to e-mail some other team. So I wasted even more time calling Fedex, just to have it re-stated to me 'ONLY THE SHIPPER CAN CHANGE DELIVERY'. I told this to my sales rep, and he again insisted it was my responsibility. I tried this, but only the shipper can change delivery options. They told me to call Fedex to change the delivery details. I was expecting shipments at my warehouse the next day, so it was a conflict of scheduling. Not to mention, they never confirmed where this hardware was to be sent, nor asked when I'd be there to receive it. 2) The day after I signed the annual deal (for what I thought was a great offer) they made their first mistake sending out the hardware to an address with no warning. I have been unable to even design a website in almost 2 weeks, and get told to talk to 'onboarding'. I have created sites for others on Shopify, and it was a very intuitive system. You pretty much need 'customer support' to learn the system. I have only been a 'customer' for 12 days.here are my gripes so far. I currently run a business and am expanding into a small brick & mortar location. ORIGINAL REVIEW- Where to even start.the salesperson sure made it all sounded great. Sorry retention team person, you're a good employe, but Lightspeed sucks. I suggest paying by credit card, and getting all their promises in writing so if/when you need to dispute charges, you have grounds to do so. Now they take your money, and keep moving looking for more. It is literally a company going around doing mergers and acquisition deals, swallowing up all the companies that supported small businesses. Lightspeed is the big fat shark, buying up all the small companies that offered amazing support previously. With a customer in line, trying to process their payments, even 30 seconds means the difference between a sale/repeat customer or no future sales to that customer. This was the final nail in the coffin for Lightspeed, because with Shopify you are talking to customer support in less than 5 minutes. I left a 'voice mail' after about an hour on hold, and received a callback around 4-5 hours later. But I must say, that on my final day of deliberation between keeping Lightspeed or switching to Shopify, I placed a call to the 'retail support line' at Lightspeed at approximately 11am. Many thanks to a Lightspeed retention team employee! This individual was great at resolving my issues before they 'blew up. ![]()
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